Our Features
An easy-to-use, cloud-based CRM, CTIS Solutions is 100% adjustable to boost your sales and business processes. It’s everything you’ll need.
A comprehensive view of all your clients
CTIS Solutions gives you a 360-degree view of your customers and a review of all your sales activities in one place. For each client, you can track all the essential information that you have recorded. With all the necessary information at hand, your staff can establish excellent business relationships with customers.
- 360-degree view
- Ability to view the financial statements of your ERP system
- View locations on the map (integration with Google Maps)
Support For Your Sales Teams/ Sales Operations
CTIS Solutions helps you manage the sales process from when you first make contact with the customer to the final purchase. At any time, you have a complete overview of all your sales opportunities. Your sales process can be partially automated: some activities can be set to complete and be executed automatically.
- Flexible sales process
- Automaticly create sales activities
- Filtering opportunities through various criteria
Bulk Email and Marketing Automation Software
CTIS Solutions supports several marketing programs for mass communication with your contacts and marketing automation. Communication with mass email programs (MailChimp, Campaign Monitor) is bidirectional, so you can also follow the results of the statistics campaign in CTIS Solutions. CTIS Solutions is also compatible with several marketing automation systems to allow for more detailed monitoring of potential customers and marketing automation (Net Results, Sales Manago, Intercom, Slack, etc.).
- Setup connection lists (fragmentation, filtering)
- Integrate different systems
- Campaign statistics located on the Contacts tab
Organize the Sales Team using the Calendar
CTIS Solutions Calendar allows you to control various activities for you and your associates. It offers much more than just a standard calendar: you can monitor different types of events, which you can link with your clients: meetings, calls, tasks, services, etc.
You can view the schedules of several employees at the same time, allowing you to effectively supervise your sales team and identify any free periods they share in common.
- Integration with iOS and Android mobile phones
- Potential integration with other calendars (Outlook, Google)
- SMS messages and email reminders for important activities.
Integration with ERP Systems
CTIS Solutions is compatible with several ERP information systems, such as Pantheon, SOAP, MS Navision, SAP, Largo, Basque, electronic invoicing. By default, our integration includes bidirectional synchronization between companies and contacts, automatic referencing of offers and orders in one direction, and the transfer of financial data from the ERP system to CTIS Solutions. Integration with ERP is closely related to the sales process, which is recognized in CTIS Solutions.
- Different forms of technical integration
- Connect to your internal systems
- The possibility of advanced and customized integration
Support Marketing Operations
CTIS Solutions includes a built-in module to manage different types of marketing campaigns. Potential contacts can be filtered according to set parameters. For chosen contacts, you can create targeted marketing campaigns (events, seminars, email, direct marketing, etc.).
- Ability to print labels and envelopes
- Calculation of the gross margin of the campaign – general performance report
- Contact filtering according to past campaigns
Performance Dashboard
CTIS Solutions Dashboard can display many reports in one place and provide an instant view of key performance indicators across your company. The dashboard can be customized and edited to show only data that’s important to your organization.
- A customizable interface
- Send free SMS messages
- Ability to create several different boards
Providing You With Reliable Uploads, Downloads, & Backups
We Give You the Stats to Optimize Your User Experience
We Make Security & Privacy Our Top Concern
Integration with IP telephony
CTIS Solutions is compatible with different IP systems: Avaya, Megatel, Centreks, Alstar, Asterisk, Cisco. The link works for incoming and outgoing calls. When you receive a call, CTIS Solutions automatically recognizes the contact, opens the customer’s card, and provides an area to submit information. Calls can be made simply by clicking on a phone number in CTIS Solutions. This will initiate a call as well as open a form where you can write relevant information.
- Contact physical phones as well as digital phones
- Connect to different telephone systems
- Integration in support departments
CTIS Solutions API
CTIS Solutions supports the standard application programming interface (API) for integration with other software solutions. With the help of APIs, CTIS Solutions can connect any other application. This API can be configured according to different operations.
- Flexible API interface
- Connectability with several programs
- Simple use (documentation)
Multilingual use
CTIS Solutions can be viewed in many different languages. In addition to its default English language, the software has already been translated into Chinese, German, French, Spanish and Turkish. We can easily convert it to any other language as well.
- Translatable to any language.
- Multiple languages can be used simultaneously
- Personalized publications (offers, contracts) in any language
Monitoring Support, Complaints, and Services Claims
CTIS Solutions allows you to monitor customer complaints from when you first make contact all the way to the end of the customer relationship. There are also possibilities for capturing incoming email messages and automatically sorting them according to priorities, implementers, and support areas.
- Ability to integrate IP telephony
- Automatic recovery of support claims
- Record responses from support teams
- Interactive panel with key performance indicators.
CTIS Solutions is 100% adjustable to boost your sales and business processes
Secure Data
Strict security standards: security backups, database copying, access restriction to individual IP addresses.
User Rights
Restrict access rights to individual parts of your system for users or groups, based on any criteria.
A secure 128-bit SSL connection
All data between CTIS Solutions and the user is encrypted using SSL protocols.
Reliable System Operation
We take care of the servers and all the necessary infrastructure leaving you to focus on your business.
Sort your Database
We provide a detailed overview of customers, potential customers, and all relevant contacts in one place that will save time for you and your associates.
Make The Right Decisions
Our reports give you an accurate overview of your sales channel so you can make the best possible decisions all the time.
Customizable System
CTIS Solutions can adapt to your specific business processes and requirements, so it will contain exactly what you need, when you need it.
Win Sales Opportunities
Effective supervision and closing of sales opportunities will increase the number of successful transactions your business can make.